Does it matter where I have my vehicle repaired?
Absolutely! Anyone who appraises vehicles for a living can tell you that the quality of collision repair varies dramatically and the quality of repair makes a big difference in the value of your vehicle. The quality of repair depends on several things: (1) the skill and attention of the body tech and painter; (2) the quality of the equipment and tools; (3) the materials, paint and parts used; and (4) the overall management of the process and quality control. We have made a substantial investment in all areas of quality to ensure that the repair of your vehicle is the very best possible. Remember, if your vehicle is damaged, you have the right to choose where it is repaired. If you’re like most people, your vehicle is probably your second biggest investment, so make sure you choose a collision center with the very highest quality repairs.
Do you repair all vehicles?
Yes. We repair all makes and models.
My insurance company recommended another shop, can I still have my vehicle repaired by you?
Yes. Some insurance companies own collision repair shops or have an incentive to refer work to a specific shop. However, your vehicle is a large investment and you have a legal right to decide where it will be repaired after an accident.
What is a PRO Shop or a “Direct Repair Facility”?
Insurance companies will often establish a relationship with collision centers to streamline the repair process. We have such a relationship with several insurance companies. Essentially, it allows us to begin repairs on a vehicle without waiting for the insurance estimator to inspect the vehicle. In any event, you can decide where your vehicle is repaired whether or not the collision center is a direct repair facility.
Do you guarantee your work?
Yes. We offer a Limited Lifetime Warranty on all of our repairs for as long as you own the vehicle.
How long will My Vehicle Repair Take?
We are committed to completing repairs efficiently while maintaining the highest quality standards. Because every repair is unique, the timeline can vary based on factors such as the extent of the damage, parts availability, and the responsiveness of your insurance provider.
When we prepare your estimate, we'll provide an expected repair timeframe based on our experience and the information available at that time. Throughout the repair process, we'll keep you informed of your vehicle's progress and promptly communicate any changes that may affect the original completion date. Our goal is to make the repair process as smooth and transparent as possible.
Do you work on vehicles that have not been in an accident?
Absolutely! If your vehicle has been dinged or scratched, we can repair it. We also perform a full detail on your vehicle. Often some minor cosmetic work and a full detail can make you feel like you have a brand-new vehicle.
Do you use factory parts?
Yes. We prefer to use original equipment manufacturer (OEM) parts for all repairs and we do everything within our power to maximize the use of OEM parts. Your insurance company might only pay for aftermarket, rebuilt, recycled, or reconditioned parts. If you have questions, do not hesitate to discuss it with one of our trained estimators.
Do you have rental vehicles available?
Yes. We work to assist our customers with rental vehicles. Whether your insurance will pay for a rental vehicle depends upon your coverage. Check your policy or with your agent. (Even if you have “full coverage” it does not necessarily mean that you have rental vehicle coverage.)
